Tuesday, November 29, 2011

Solving The White Reboot Screen

One area of frustration for all the EVO users, since the Gingerbread update that is, is the "White Reboot Screen from Hell". The white screen slows the device completely to a crawl while Sense reboots. While not all suffer from this terrible affliction, there are more than a few that have had this issue. So, after months of solid testing, the results of the cause are in.

First off, it appears that the cause of the Sense reboot issue is caused by Apps being placed on the SD card. When the SD card is read, it launches the App and Sense is terminated. It appears that this is a safety mechanism built into the file system. Why it's built this way, we aren't sure, but we can tell you we have certainly solved the issue by understanding why it's doing it.

By placing only 'media centric' Apps on the card, we eliminate the common resets and only reset Apps that don't fit well in the internal storage. Google+, Hulu and Netflix are 3 pretty large Apps that will eat the EVO's memory all too quickly. When launching Apps from the card, realize that Sense will reboot and you will get the white screen.

When using daily Apps like Facebook, Foursquare or Twitter, make sure to keep those on the device memory. It's these hourly drivers that seem to cause the phone to kick off regularly and require Sense to restart. By keeping them in the device memory, we've eliminated the reset issue until we launch an App that is stored on our SD card.

So, store on the device as much as possible, but for those monsters that need that SD storage, just be aware that the reset is real and learn to expect it.

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